Maximum Height: 45cm
Weight: 1.9kg
Material: Metal
Range of Movement: Pan, Tilt & Height Adjustment
Compatibility: Pixel Arc Vision

Refunds & Cancellations

We can only issue refunds for orders that are cancelled before they have been shipped.

If your display arrives defective or damaged in transit, please email support@pixelarc.store immediately. We will arrange a replacement unit or guide you through the repair process.

We do not offer returns or refunds for change of mind. All purchases are final, so please review product details carefully before ordering.

Incorrect Address

Please double check your shipping address before completing your order.

If a package is returned to us due to an incorrect address, an additional shipping fee will be required to resend it. If we do not receive a response before the reshipment deadline, the carrier may dispose of the package. In this case, we are unable to recover the parcel or issue a refund.

If you entered the wrong address, contact us immediately. Address changes can only be made before the order ships.

We are not responsible for lost packages once they have been shipped. Please monitor your tracking information and ensure the parcel is secured upon delivery. If your package is lost in transit, file a claim directly with the shipping carrier using your tracking number. You may also contact support@pixelarc.store for assistance with the claims process.

Returns & Replacements

If your order arrives faulty or damaged, contact us immediately. We offer a 14-day replacement window from the delivery date for items that arrive defective, unfit for use or damaged in transit. For items with significant damage, or in cases where the damage is unclear or unverifiable over video a return must be issued.

To qualify for a return:

• Items must be unused and in the same condition received
  
• Original packaging must be included with all components
  
• The return must be shipped with tracking at the customers expense within 14 days of return approval.
  

Once received, the product will be inspected to determine eligibility. We reserve the right to reject returns showing signs of use, missing components, or unacceptable condition. If rejected, you will receive an email with the reason and supporting evidence, and the item will be returned to the original shipping address.

If your return is approved, you will be notified by email. Refunds will be issued to your original payment method and typically appear on your statement within 3 to 5 business days.

This listing is for the stand only. The Pixel Arc Vision is not included.

This stand is only compatible with the Pixel Arc Vision and cannot be used with other models.