Refund policy

14 Day Return Policy
We offer a 14-day return and refund policy for items that arrive faulty or non-functional, which means you have 14 days after receiving your item to request a return and refund if your device is faulty and is unable to be used in the intended manner. 

 

Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase along with your order number.

If you wish to return the item, you are responsible for return shipping and may ship back the item using the courier of your choice. We will provide you with our return address. Items sent back to us without first requesting a return will not be accepted for a refund.

Please consider using a trackable shipping service or purchasing shipping insurance. If we do not receive the item and we cannot dispute the tracking information with your courier, we will not be able to proceed with a refund.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue.

Email support@pixelarc.store with your order number and reason/s for refund.

If the product is defective, kindly include in your email photo or video evidence clearly showing the defective item along with a detailed description.

 

Exceptions / non-returnable items
We do not accept returns or refunds on digital products or services.

We do not offer returns or refunds for change-of-mind or accidental purchases, unless the request is made before the item has been dispatched.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@pixelarc.store