Please first ensure that you are connected to the device via wifi.

Allow 1-2 minutes for the device to find your phone's signal and connect.

If you are still struggling to connect, please try closing the app & reopening it.

You can also try disconnecting from the display's wifi and reconnecting

If this doesn't work, please try unplugging the device, and reconnecting it, allowing the device to restart.

Remember to have patience, depending on the model of your phone, it may take longer to establish a connection.

The micro SD card comes already inserted into the fan, please check the short side of the fan blade, here you will find the SD.

Simply press down on the SD to eject it.

If you try uploading new videos but the videos aren't appearing in the app, you may be out of space on the micro SD card.

Please try deleting one of your existing videos and reuploading to check if it was due to limited storage space.

Due to limited space on the SD card, we are unable to load all the videos from our archive onto the fan. Instead we have preloaded it with a small collection of industry benchmarks to showcase various attributes of the display.

We want to give our customers the option to pick which videos they would like to add as it can be overwhelming to filter through so many. All users have different interests.

You can find the holo archive downloads on the previous page here

Right now we don't have a way of creating playlists inside the app or on our website, however the display accepts any mp4 video.

So you can download the videos you would like to turn into a playlist, then combine them together in a free app like capcut and export it out to upload.

Please keep in mind that the included SD card has limited space. If you want to upload every video in our archive, you will likely need to purchase additional storage.

You may hear a slight static sound when your device is turned on. This is from the speakers. If you need the device to be silent, please press the mute button on the provided remote.

Unfortunately, in order to keep the size of the display portable, we have to use a smaller speaker, this usually comes at the cost of audio quality. In order to keep the device as affordable as possible, we opted for these speakers as we felt the audio quality actually enhances the "hologram" feel.

However we are constantly looking for better alternatives to balance cost with quality as best as we can.

We designed the stand to have a tight fit to keep the cable secure, hidden and prevent it from rotating the display.

Please try jiggling the cable whilst applying force to push it through the gaps at the bottom of the stand.

If you are using a larger third party cable, you may need to snap off the cable guides at the bottom of the puck.

Depending on your 3D printer & print tolerance, you may experience some differences compared to our print. Some light sanding or physical adjustments may be required if you are unable to solve your issue here.